Frequently Asked Questions
Covering the boring but very important bits...
If your question isn’t addressed below, please do get in touch with us and we’ll provide the information you need.
Postage and Packaging
Postal charges are calculated on product/package weight, so we’ve included the weights of the individual products for your information. As an example, a typical 148ml with packaging will be the equivalent of 500g for posting.
We will endeavour to despatch your order within 2-5 working days of orders received. Orders are sent via Royal Mail. If an item is out of stock, we will contact you and offer an alternative or a full refund. If you need an item sooner, please do get in touch so that we can accommodate you.
For orders up to 1kg, postage is £3.90. Orders up to 2kg, postage is £5.90. Orders up to 5kg £10.00
Orders above 5kg are free of charge.
Orders that are local to Northchapel, within a 5 mile radius, we will happily deliver locally and refund any postage/delivery.
Terms and Conditions
This website is hosted by Wix, owned and operated by Dr Parkys. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a selection of Dr Parkys seasonings and sauces. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
We may, without prior notice, change the services/products; stop providing the services/products or any features of the services/products we offer; or create limits for the services/products. We may permanently or temporarily terminate or suspend access to the services/products without notice and liability for any reason, or for no reason
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We do not accept returns.
If your parcel has arrived and is defective, please take photos and email us: email@example.com the detail. We will offer a refund based upon the original payment method, or we can resend your order.